Terms of service

OVERVIEW

This website and the services provided through it are provided and operated by Story Signage, a division of Storyopolis Ventures LLC. Throughout the site, the terms "we", "us" and "our" refer to Story Signage. Story Signage offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing services and products from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website and services provided through it. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current Website and related service offerings shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - WEBSITE USAGE TERMS

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services. In the event that your services are terminated for a breach of violation of the Terms, you will not be entitled to any full or partial refund.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to refund and return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors without prior agreement or authorization.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree

that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. We may remove such content from our Website and social media pages and accounts.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which is available on our website.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - CUSTOM DESIGNS, CONTENT, AND ARTWORK

We may offer Custom Artwork, Custom Content, and Custom Designs, hereinafter "Custom Work" among our products and services. When requesting and ordering Custom Work, you are solely responsible for securing any and all intellectual property rights for the images that you ask us to replicate in our Custom Work. We are not able to provide legal advice regarding intellectual property infringement that may result from your request to use third-party images, logos, brand marks, trademarks, or likenesses in your Custom Work. Except where explicitly stated in our product or service descriptions, you retain full commercial rights to the Custom Work that we create for you. Some elements of our Custom Work may contain proprietary backgrounds, graphic elements, audio clips or effects, voices, or designs owned by Story Signage, its parent company, or affiliates. In cases, where your Custom Work includes our proprietary graphic elements or content, we grant you a royalty free, transferable, unrestricted commercial license to include such elements in your Custom Work. You are not permitted to use those elements alone to create derivative works for resale use.

SECTION 14 - LICENSE TO CUSTOMER CONTENT

When you upload, submit, transmit, or otherwise provide text, documents, images, audio, video, or other materials to the Service (collectively, "Customer Content"), you retain all ownership rights in your Customer Content.

You grant Story Signage a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, reproduce, transmit, reformat, convert, adapt, index, analyze, and create derived versions of your Customer Content, and to generate synthetic speech, transcriptions, summaries, and other automated outputs from it, in each case for the purpose of providing, maintaining, securing, and improving the Service. This license includes the right to publicly display, perform, and distribute your Customer Content and any outputs generated from it to end users who access it through QR codes, NFC tags, links, or other access methods deployed by you or by us at your direction.

This license continues for as long as your Customer Content remains hosted on our systems and terminates when your Customer Content is deleted in accordance with these Terms of Service, except that we may retain archival or backup copies in the ordinary course of business or as required by applicable law.

You represent and warrant that you own or have secured all rights, licenses, consents, and permissions necessary to grant this license, including any rights held by third parties in text, images, recordings, voices, likenesses, trademarks, or other materials contained in your Customer Content. You are solely responsible for obtaining any clearances required for content you supply to us.

SECTION 15 - SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Subscriptions to the Service are offered on a monthly or an annual basis. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION PERIOD UNLESS YOU CANCEL IT BEFORE THAT PERIOD ENDS. Monthly subscriptions renew every month and annual subscriptions renew every twelve (12) months, in each case on the anniversary of the date your subscription began.

By subscribing, you authorize us to charge the payment method on file for the then-current subscription rate at the start of each renewal period, together with any applicable taxes, until you cancel. If a charge is declined, we may suspend or terminate your subscription in accordance with these Terms of Service.

Subscription rates are subject to change. We will give you notice of any change to your renewal rate before that change takes effect, and the change will apply to renewal periods beginning after the notice.

You may cancel your subscription at any time from the billing page in your account, or by contacting us at support@storysignage.com. Cancellation takes effect at the end of your then-current paid subscription period. You will retain access to the Service through the end of that period and will not be charged for any subsequent period. Cancellation does not entitle you to a refund of amounts already paid, except as expressly provided in our Refund Policy.

SECTION 16 - REFUNDS, RETURNS, AND CANCELLATIONS

Refunds, returns, exchanges, and order cancellations are governed by our Refund Policy, which is available on our website and is incorporated into these Terms of Service by reference. Please review the Refund Policy before placing an order or subscribing to the Service.

In the event of any conflict or inconsistency between these Terms of Service and the Refund Policy with respect to refunds, returns, exchanges, or order cancellations, the Refund Policy controls.

SECTION 17 - ARTIFICIAL INTELLIGENCE ACCURACY DISCLAIMER

Some of the Services provided through our Website utilize experimental, probabilistic artificial intelligence, machine learning, and automation technologies ("AI Features"). These Services utilize artificial intelligence, machine learning, and data aggregation technologies to generate automated responses and text-to-speech ("TTS") content (collectively, "AI Outputs"). All AI Outputs are provided on an "AS IS" and "AS AVAILABLE" basis. Story Signage makes no warranties, express or implied, regarding the accuracy, completeness, or reliability of any aggregated data or generated audio. User acknowledges that AI Outputs may contain inaccuracies, omissions, or algorithmic errors. Some jurisdictions do not allow the exclusion of certain implied warranties. If you are using the Services as an individual consumer (B2C), these exclusions apply to you only to the maximum extent permitted by the applicable laws of your jurisdiction.

SECTION 18 - USER RESPONSIBILITY AND VERIFICATION

The Services provided through our Website may use AI Features, automated voice generation, and human content manipulation. The User agrees and acknowledges that the AI Features are intended solely to assist human decision-making and are not a substitute for human judgement. User bears sole responsibility for independently reviewing, validating, and verifying the accuracy, safety, and legal compliance of any output, recommendation, or action proposed by the AI Features before relying upon, executing, or publishing it. The User is responsible for reviewing any and all content processed by us to assure accuracy, clarity, and completeness. We explicitly disclaim all liability for any business losses, operational disruptions, legal non-compliance, or damages resulting from User's failure to maintain a human-in-the-loop review process.

AI Outputs are intended solely to assist User and are not a substitute for professional judgment or independent verification. User bears sole responsibility for reviewing, validating, and verifying the accuracy and appropriateness of any aggregated data response or TTS content before relying on it, publishing it, or broadcasting it to third parties. We explicitly disclaim all liability for any business losses, operational disruptions, legal non-compliance, or damages resulting from User's failure to maintain a human-in-the-loop review of AI Outputs.

SECTION 19 - AUTONOMOUS ACTIONS AND AGENT DEPLOYMENT

To the extent the Services allow User to deploy automated or autonomous AI agents ("AI Agents") to execute tasks, send communications, interact with third-party software, or modify data, User is solely responsible for determining the scope of authority, content accessed, accuracy and completeness of reference content, permissions, configurations, and system access granted to such AI Agents. User explicitly agrees that all actions, omissions, commitments, and transactions executed by the AI Agents are legally binding upon the User, as if performed directly by an authorized human representative of the User. Story Signage shall have no liability for unauthorized, erratic, or erroneous actions taken by AI Agents due to User configuration, reference content or source content provision, system prompt injection, or malicious third-party manipulation.

The User understands and acknowledges that we have informed the user that AI Agents used to provide our services are unable to accurately a) read, interpret, and generate responses based on data or information provided in any table or spreadsheet format, b) read, interpret, and generate responses based on information provided as images, photographs, maps, diagrams, or graphics, c) read, interpret, and generate responses based on non-Roman scripts or non-Roman alphabets (i.e. Chinese, Japanese, Korean, Arabic, Hebrew, Cyrillic, or similar non-Western writing systems)

To the extent the Services aggregate customer information or generate TTS content, User warrants that: (a) User possesses all necessary rights, consents, and permissions to input such customer data into the AI engine; and (b) User will not use the TTS features to mimic copyrighted audio, clone voices without explicit authorization, or generate defamatory, deceptive, or misleading content (including deepfakes). User agrees that all actions, prompts, and content generation requests initiated by its authorized accounts are legally binding upon the User. We shall have no liability for privacy violations or intellectual property infringement arising from data provided by the User or audio generated at the User's direction.

SECTION 20 - THIRD-PARTY AI ENGINE DISCLAIMERS

User acknowledges that the Services may integrate, embed, or rely upon foundational models, APIs, and cloud infrastructure provided by third-party artificial intelligence providers (e.g., OpenAI, Anthropic, Google, Microsoft, Elevenlabs, Cloudflare or AWS) ("Third-Party AI Providers"). We do not own, control, or directly maintain these third-party systems. We explicitly disclaim any liability for infrastructure outages, performance degradation, data breaches, model deprecations, or sudden behavioral changes caused entirely by Third-Party AI Providers. User agrees to abide by any relevant acceptable use policies dictated by such Third-Party AI Providers as surfaced within the platform.

SECTION 21 - LIMITATION OF LIABILITY AND EXCLUSION OF DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STORY SIGNAGE, ITS PARENT COMPANY, ITS AFFILIATES, ITS LICENSORS, ITS EMPLOYEES, DIRECTORS, CONTRACTORS, SUPPLIERS, BE LIABLE FOR ANY DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER, OR CONSEQUENTIAL INJURY, LOSS, CLAIM, OR DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR SAVINGS) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE AI FEATURES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THE PRODUCTS, SERVICES, AND/OR AI FEATURES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL BE STRICTLY LIMITED TO THE TOTAL FEES ACTUALLY PAID BY USER TO STORY SIGNAGE FOR THE SPECIFIC SERVICE GIVING RISE TO THE LIABILITY IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT.

SECTION 22 - DISCLAIMER OF WARRANTIES

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Story Signage, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 23 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Story Signage and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 24 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 25 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site and cease using our services.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 26 - TERMINATION OF SERVICE AND CONTENT RETENTION

The following applies when your subscription to the Service expires or is terminated for any reason.

(a) Expiration or termination for non-payment. If your subscription expires or is terminated because payment has not been received, we will keep your active codes in service for a grace period of thirty (30) days following the date of expiration or termination. At the end of that grace period, your codes will be deactivated and will no longer resolve to your content.

(b) Cancellation by you. If you cancel your subscription, your codes will remain in service through the last day of your then-current paid subscription period. Your codes will be deactivated at the end of that period.

(c) Content retention. Following expiration or termination of service for any reason, we will retain your Customer Content on our servers for a period of ninety (90) days. During that period you may request a copy of your Customer Content or reinstate your service. After ninety (90) days, we may permanently delete your Customer Content and any outputs generated from it, and we will have no obligation to retain, restore, or reproduce it.

You are solely responsible for any labels, tags, placards, signage, packaging, printed materials, or other physical media you have produced or deployed bearing codes issued through the Service. Deactivation of codes under this section does not entitle you to any refund of fees paid, including subscription, printing, setup, design, content creation, or content adaptation fees.

SECTION 27 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 28 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Virginia.

SECTION 29 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 30 - CONTACT INFORMATION

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**Questions about the Terms of Service should be sent to us at support@storysignage.com

Story Signage

c/o Storyopolis Ventures LLC

66 Flagler St, Suite 900-3732

Miami, FL 33130